Privacy Policy
This policy explains how Head Held High (registered charity no. 1211343) uses personal information collected through this website. We are the data controller for that information.
Emails and calls
If you email or phone us, we use your details only to reply to you.
Donations
Donations are processed by Stripe. The donation form asks for your name, company name, email address and, if you wish, a comment, and these are passed to Stripe with the amount so that we can keep proper records and thank you. Your card details are entered into a secure Stripe field on our page and go directly to Stripe, never to us. Stripe emails you the receipt for your donation. Stripe handles your payment information under its own privacy policy.
To stop the donation form being misused, our server counts attempts from each connection for up to two days, keyed by a one-way scrambled (hashed) form of your IP address; the address itself is not stored.
Our lawful basis
We use your information because we have a legitimate interest in replying to enquiries and running our charity, and, for donations, because we have to keep financial records by law.
How long we keep it
We keep enquiry emails for as long as needed to deal with your request. We keep donation records for as long as charity and tax law require.
Cookies
This website does not use analytics or advertising cookies. The donation form sets a single session cookie, which protects it from misuse and is deleted when you close your browser. Videos hosted on YouTube load only if you click to play them, and YouTube may then set its own cookies. On the Support Us page, Stripe's card field sets cookies needed to process and secure your payment and to prevent fraud.
Server logs
Like any website, our web server records basic technical information about each visit, such as your IP address, browser type, the pages requested and the time. These logs are used only to keep the site secure and working, and are kept for a limited period.
Who we share it with
We do not sell or share your information, other than with the services named above that help us run this website and receive donations.
Your rights
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it, delete it, or stop using it. To do so, email tash@headheldhigh.org.uk or call +44(0)7826183405.
If you are unhappy with how we have used your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Contact
Head Held High59 Palace Gates Road
London N22 7BW